Frequently Asked Questions
Your guide to a seamless beauty shopping experience at NANA MALL.
Are all beauty products at NANA MALL authentic?
Yes, we guarantee 100% authenticity. Every product is sourced directly from licensed distributors and brand manufacturers to ensure you receive genuine, high-quality beauty items.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout, and we provide tracking numbers for all orders as soon as they are dispatched.
What is your return policy for skincare and cosmetics?
For hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.
Do you offer international shipping?
Currently, NANA MALL ships to select countries. You can view the full list of available shipping destinations and associated costs during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay for a secure transaction.
How can I check the expiration date of my products?
Most products feature a Period After Opening (PAO) symbol or a specific expiration date on the packaging. If you have trouble locating it, please provide our team with the batch code, and we will verify it for you.