Returns & Exchanges
At NANA MALL, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery for unopened and unused products.
Initiate Your Request
Log into your NANA MALL account and navigate to your order history to select the items you wish to return or exchange.
Pack Your Items
Securely place the unused beauty products in their original packaging, ensuring all seals are intact to qualify for a full refund.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects the items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing